Privacy Policy

Effective Date: Feb-13-2025

1. Introduction

Welcome to the Surya Reward App, provided by Surya Hardware, Kerala, India. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

2. Information We Collect

To provide our reward services, we collect the following personal information from our users:

• Name - To personalize your experience.
• Email - For communication regarding your account and rewards.
• Phone Number - To send reward redemption confirmations and new offers.
• Address - To verify eligible users within our service area.

3. How We Use Your Information

We use your personal data for the following purposes:

• To manage and track your reward points.
• To notify you about special offers, promotions, and redemption confirmations.
• To verify your eligibility for reward programs based on location.
• To improve our services and customer experience.

4. Data Sharing & Security

We value your privacy and ensure that:

• We do not sell, rent, or share your data with third parties, except as outlined in this policy.
• Your data is securely stored and protected against unauthorized access.
• We comply with all applicable data protection laws and regulations.
• In certain cases, we may share your data with trusted service providers who assist in the operation of the app, such as delivery partners for redeemed gifts. These providers are required to protect your data as we do.

5. Location-Based Services

Our reward program is limited to customers within a specific geographical area near Surya Hardware stores. We use your address to determine eligibility. We may also use your location data to offer location-specific promotions, if you enable location services on your device.

6. Communication & Notifications

By using the Surya Reward App, you agree to receive SMS and email notifications regarding:

• Reward points updates.
• Gift redemption confirmations.
• Exclusive offers and promotions.

You can opt-out of promotional communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

7. Data Retention

We retain your personal information as long as your account is active or as required by law. If you would like us to delete your data or request the removal of your account, please contact us at the provided contact information. We will take reasonable steps to delete your information upon request, unless we are legally obligated to retain it.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Opt-out of promotional communications at any time.
• Request the transfer of your data to another service, where applicable.
• Withdraw your consent to process your data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, please contact us using the details in the Contact Us section.

9. Third-Party Services

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, or to assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted in the app, and continued use of the app implies acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal data, please contact us at:

Surya Hardware
Kerala, India
Email: support@suryahardware.com